Do you have Comcast? There’s a massive service outage across the country
Comcast and Xfinity users across the country Friday found themselves without working internet, and some were without television as well. Thousands of reports of the outage appeared on the website Down Detector and more than half of them said users were experiencing issues with their internet, another 15 percent of reports were of a “total blackout.”
Customers were also taking to Twitter to reach out to the company about the possible outage. The company recommended that some users try checking the status center online, which would require an internet connection of some kind. Comcast also replied to users that they were working to restore service.
It was unclear what was causing the outage Friday and when the service might be up and working again.
Comcast, which is the parent company of CNBC, reported through the outlet’s Twitter account that there is a “nationwide outage impacting some of our internet, video and voice customers”
Employees at Comcast in Centre County, Pennsylvania said there was nothing they could do for cable customers until their internal system is rebooted.
It is unknown how long the widespread outage will last, though a detection map indicates the majority of the northeast United States and areas in Colorado, California, the midwest and southeast have also experienced disruption to services.
Comcast corporate representatives could not be immediately reached for comment. The company has responded on social media that service will be restored.